Your Integration Intelligence Hub

Learn how Nimble Evolution and Getint help organizations build governed, scalable Atlassian ecosystems with integrated data, visibility, and operational clarity.

What is workflow software and how does workflow automation work? Learn how workflow management software helps teams automate processes, reduce manual work, improve visibility, and manage complex workflows across tools.

Learn what cross-team collaboration means, why it breaks down, and how integrated tools help teams align, share knowledge, and deliver better outcomes.

Incident management and problem management are two core ITIL processes that serve different but complementary purposes in IT Service Management. Incident management focuses on restoring services quickly after unplanned disruptions, while problem management investigates root causes to prevent recurring issues. Understanding when and how to apply each process helps IT teams reduce service disruption, improve system stability, and move from reactive support to proactive improvement—especially when using platforms like ServiceNow.

Jira Service Management Assets provide a flexible way to track hardware, software licenses, and configuration items directly inside Jira. This guide explains how JSM asset management works, from object schemas and asset attributes to lifecycle management, automation rules, and advanced searching with AQL and JQL. You’ll also learn how Getint integrates JSM Assets with other systems to keep asset data consistent across tools, enabling better decision-making, improved service delivery, and scalable configuration management.

IT Service Management (ITSM) gives IT teams a structured way to design, deliver, and improve services across the entire lifecycle. This article explains what ITSM is, why it matters, and how it transforms IT from a reactive support function into a strategic service provider aligned with business goals. You’ll find a practical breakdown of key ITSM processes—incident, problem, change, request, asset, configuration, knowledge, release, and service level management—plus a summary table that makes them easy to compare. The article also covers how ITSM works in real-life onboarding scenarios, how it relates to DevOps, ITOM, and ESM, what ITSM software tools typically offer, and why automation, AI, and integrations (including platforms like Getint) are crucial for modern ITSM environments.