Guide
March 20, 2025
One of our key customers tasked us with evaluating and recommending a solution for a Jira-to-Jira integration. They needed to sync their Jira instance with their contractor’s Jira. It was our first experience using both Getint and ScriptRunner Connect.
What took us over two weeks of work in ScriptRunner Connect, we completed in just a few hours with Getint. The difference was clear - Getint was the better solution, and the one we ultimately implemented. - Isabelle, Atlassian Consultant
When it comes to integrating Jira with other tools, companies often face a crucial choice: Which solution provides the best balance of flexibility, ease of use, and performance? Two contenders in this space are Getint and ScriptRunner Connect by Adaptavist - both designed to help teams sync Jira data across different platforms.
While both tools aim to solve similar challenges, they take fundamentally different approaches to integration. Getint focuses on no-code, two-way integrations with an intuitive setup and predictable pricing, while ScriptRunner Connect leans into scripted automation for highly customizable workflows.
In this comparison, we’ll break down key differences in deployment, ease of use, customization, security, and pricing—helping you determine which solution best fits your needs.
ScriptRunner Connect is a code-first integration platform developed by Adaptavist, designed to seamlessly connect Atlassian applications like Jira Software, Confluence, and Bitbucket with a wide array of third-party tools. This platform empowers users to automate workflows, synchronize data, and migrate data across systems, enhancing operational efficiency and team collaboration
Code-First Flexibility: Leveraging JavaScript, APIs, and webhooks, ScriptRunner Connect allows for the creation of complex integrations tailored to specific business needs, overcoming the limitations often associated with no-code solutions.
Extensive Connectivity: The platform offers pre-built connectors for over 20 popular tools, including ServiceNow, Slack, GitLab, GitHub, Salesforce, and Monday.com. Additionally, it can integrate with any application that has a web-based REST API, providing near-unlimited scalability.
Pre-Built Templates: To expedite integration setup, ScriptRunner Connect provides a library of templates for common automation, synchronization, and migration scenarios, enabling users to implement solutions quickly and efficiently.
Collaboration and Compliance: The platform supports collaborative workspaces, allowing teams to work together on integrations. It also adheres to enterprise-grade compliance standards, including ISO 27001 certification and SOC 2 Type II reporting, ensuring data security and privacy.
Getint is the fastest-growing Jira integration platform, used by 16 Fortune 500 companies and over 6,000 customers worldwide. It provides seamless two-way synchronization between collaboration tools like Jira, Azure DevOps, ServiceNow, Asana, and Monday.com, offering enterprise-grade flexibility, security, and scalability.
One of the key differences between Getint and ScriptRunner Connect by Adaptavist is their approach to building integrations - whether through an intuitive user interface (UI) with optional scripting or a script-heavy, code-first model.
Getint is designed for teams that need powerful two-way integrations with a simple, structured UI—but with the flexibility to apply custom scripting when needed. The platform offers an automated Quick Build feature, which configures the integration based on customer input, significantly reducing setup time.
ScriptRunner Connect takes a developer-centric approach, relying on Groovy scripting for defining integration rules. This makes it a highly flexible tool, but one that requires coding expertise to set up and maintain.
If you want a fast and intuitive UI with the option to apply scripting when necessary, Getint offers the best of both worlds.
If your team requires full control through scripting and has the technical expertise to write and maintain Groovy scripts, ScriptRunner Connect may be the better choice.
Pricing is another major difference between Getint and ScriptRunner Connect by Adaptavist, as they follow fundamentally different models: fixed-fee vs. script execution-based pricing.
Getint offers a fixed-fee pricing model, where customers pay a predictable cost based on the number of integrations (e.g., one Jira instance connected to one Azure DevOps instance).
This pricing structure ensures cost transparency and scalability, as the cost remains the same regardless of how frequently the integration syncs data. Companies integrating multiple tools benefit from a clear, predictable cost structure, avoiding the risk of rising expenses due to higher activity.
ScriptRunner Connect, on the other hand, follows a script execution-based pricing model, meaning the cost scales with the number of script executions per month. The free plan allows up to 1,000 script executions, while higher-tier plans (Silver, Gold, and Platinum) increase the limit to 25,000, 50,000, and 100,000 executions per month, respectively, with prices ranging from $200 to $600 per month.
While this model provides flexibility for low-usage customers, it can become costly for organizations running frequent or complex integrations that require a high number of script executions.
One of the challenges with this model is the lack of cost predictability, as one of our partners explained:
“The pricing is quite vague because you have to pay per script execution. Once the script runs, you pay. So imagine that when a ticket has been updated, the script is triggered - but in one of the very first lines, you state that the update should go through only if a user field has a specific value. In reality, the script often fires twice - first to check if it needs to execute the action, and then to actually execute the action. It’s really hard to control or predict the costs.” - Isabelle
Getint’s fixed pricing offers predictability, making it easier for teams to budget and scale without worrying about execution limits.
ScriptRunner Connect’s pricing is tiered based on script executions, meaning costs increase as integrations become more active.
Companies looking for a straightforward, all-inclusive pricing model may find Getint’s approach more transparent and cost-effective, especially for high-volume integrations.
Setting up Getint is a straightforward process designed to minimize effort while ensuring flexibility. With its intuitive UI and Quick Build automation, users can get an integration up and running in minutes.
To get started, follow these steps:
At this stage, the basic setup is complete, and your systems are now connected for two-way synchronization.
Once the installation is complete, the next step is to customize the integration according to your needs. Getint offers a powerful, UI-driven approach, enabling users to set up and manage integrations without scripting - though advanced users can apply custom scripting for added flexibility.
For example, if you need different field sets for Task-to-Task and Epic-to-Epic integrations, Getint makes it easy to configure. If certain updates should only apply under specific conditions, you can handle it either through UI settings or optional scripting.
By combining simplicity with flexibility, Getint ensures that non-technical users can configure powerful integrations, while advanced users can extend functionality through custom scripts when needed.
To set up ScriptRunner Connect, follow these steps:
At this stage, a basic integration is configured, but scripting is required for any advanced use cases.
Once installed, ScriptRunner Connect relies heavily on scripting to define how data is exchanged between tools. While templates offer a starting point, real-world use cases often require custom Groovy scripts for field transformations, workflow triggers, and condition-based data syncing.
One of our partners shared their experience:
After installing ScriptRunner Connect, you’ll find a variety of templates available for different integrations. Setting up starts with selecting a template and configuring integration parameters - such as project selection, issue types, and field mapping. For basic, straightforward integrations, this works well.
However, for most real-world use cases, the templates alone aren’t enough. If you need to map a custom field to another custom field of a different type, you have to write code. If the field names differ between systems, the UI won’t be sufficient - you’ll need to script the transformation manually.
We encountered a case where we had to map a cascading field to a text field—it required a significant amount of custom scripting. Additionally, any trigger had to be scripted (though templates exist for common triggers). To put this into perspective, the default ‘Create Issue’ template contains 572 lines of code, and the ‘Update Issue’ template has 673 lines. If you need a more customized setup, the script length - and complexity - only increases.
While ScriptRunner Connect is highly flexible, it requires ongoing maintenance from Jira admins or developers to ensure scripts remain functional as workflows evolve.
Beyond the initial setup, long-term maintenance is a critical factor in choosing an integration solution. Frequent system updates, workflow changes, and evolving business needs require ongoing adjustments to integrations. Here’s how Getint and ScriptRunner Connect compare in terms of maintenance effort and cost over time.
One of the biggest challenges with scripted integrations is what happens after the initial setup. When you finally build your integration, after weeks of testing, all seems well - until you need to modify it for new requirements or just perform regular maintenance.
A partner shared their experience:
We spotted an issue in our integration and contacted the ScriptRunner team for support. They responded quickly and confirmed it was a bug in their template, which they fixed and sent back to us.
However, we had already modified the template for our specific use case. So instead of simply applying their fix, we had to manually compare it with our custom version - a tedious, time-consuming process that took hours.
This is a common issue with scripting-based solutions - maintenance is not just about fixing your own scripts, but also merging vendor-provided updates with your custom modifications.
In contrast, Getint minimizes the need for manual intervention. A partner described their experience:
The Getint Platform is very easy to use; you can build your integration fast, especially once you get used to the tool.
What’s even better is that you can easily modify the integration to keep it aligned with the business users it serves. Notifications are great, logs give us confidence, and are very helpful with debugging. The fact that we don’t have to dig into scripts is amazing. When we want to make a change, it’s just two clicks.
Getint minimizes maintenance effort by offering a UI where changes can be applied quickly without technical expertise. ScriptRunner Connect requires constant script updates and debugging, which demands dedicated developer time and expertise. Merging fixes from the vendor with existing custom scripts can be a major challenge, often leading to time-consuming manual comparisons.
With maintenance effort calculated at $150 per hour, the annual maintenance cost looks like this:
Getint offers a low-maintenance, predictable approach, making it more cost-effective over time. ScriptRunner Connect provides deep flexibility but at a high operational cost, requiring significant developer resources for maintenance. Merging vendor updates with custom scripts can be a frustrating and time-consuming process, increasing the burden on internal teams.
A robust reporting and error-handling system is critical for integrations—without it, troubleshooting becomes a time-consuming nightmare. Getint and ScriptRunner Connect take very different approaches to monitoring, error resolution, and reporting.
While ScriptRunner Connect provides an impressive IDE, it lacks comprehensive built-in reporting and error recovery mechanisms. Users often face significant challenges when trying to debug or manage integration failures.
“The very big issue is reporting. You can only preview logs when the script runs - you can’t check logs afterward. So if something goes wrong, you can’t check the history. Of course, you can script it, but… it’s painful, time-consuming, and not very handy.” - Ivonne
Even though ScriptRunner Connect displays error messages, troubleshooting can be extremely frustrating due to limited debugging tools:
“Even though you can see error messages, the compiler doesn’t give you exact timestamps - which adds to the pain of debugging faulty connections. And there are also no notifications.”
Beyond reporting limitations, error recovery is another weak point. ScriptRunner Connect has error messages, but lacks automated retry mechanisms, leaving users to handle failures manually.
Yanni:
“It’s cool. You can highly customize it. But its biggest weakness is sustainability. When you do integrations, you need sustainability.
What happens if something fails? What happens next? So, they have some error messaging, but they don’t have retrying. They don’t have the right remediation tools built in, so you have to build them yourself. That’s something we don’t want to do.
And one of the biggest problems? If something goes down, the queue gets so big that you need to know how to handle it. That created a nightmare.”
If an integration fails, users must build their own retry mechanisms or manually intervene, which increases both maintenance effort and response time.
Unlike ScriptRunner Connect, Getint provides full visibility into integrations and proactive failure handling. It offers:
“Getint offers great reporting with logs, retry mechanisms, and notifications. The fact that we don’t have to script these essential features saves us countless hours.”
Getint provides a fully integrated, proactive error-handling system, ensuring smooth operations without manual intervention. ScriptRunner Connect lacks built-in retry mechanisms, historical logs, and alerts, making troubleshooting far more difficult and time-consuming.
NOTE: Large queue failures in ScriptRunner Connect can turn into a major issue, requiring users to manually manage failures and build their own retry logic.
Security is a critical factor when choosing an integration platform, especially for enterprises handling sensitive data. Both Getint and ScriptRunner Connect meet high security standards, but they differ in certifications and deployment options.
• Atlassian Cloud Fortified
• Compliant with GDPR guidelines
• ISO 27001 and SOC 2 Type 1 certified
ScriptRunner Connect operates as a SaaS-only solution, meaning all data flows through its cloud infrastructure, which meets standard security requirements but does not offer an OnPremise option.
Multiple deployment options:
Getint provides greater deployment flexibility, making it suitable for highly regulated industries requiring strict data control, including fully air-gapped, behind-the-firewall environments.
For companies needing the highest level of data control and security, Getint’s OnPremise option provides an additional layer of protection.
Both Getint and ScriptRunner Connect provide well-documented setup guides, feature explanations, and troubleshooting resources. Their documentation is detailed and sufficient for standard use cases.
For enterprise customers, both solutions offer dedicated Slack support, ensuring responsive assistance when needed.
In terms of accessibility and quality, there’s no significant difference - both platforms provide the necessary resources to help users configure and maintain their integrations effectively.
The availability and depth of public case studies provide insight into how each platform is used in real-world scenarios. Getint and ScriptRunner Connect take very different approaches in this area.
ScriptRunner Connect has a small collection of case studies, mostly published in 2023, covering only a few use cases. The available stories provide some insight into its capabilities but lack depth and diversity. The limited number of examples makes it harder for potential customers to see how the tool performs in varied, complex integration scenarios.
Getint maintains an extensive and frequently updated case study library. With more than 40 published case studies, Getint showcases a wide range of real-world integrations, from Jira-to-ServiceNow, Azure DevOps, Freshdesk, Salesforce, and more.
New case studies are added approximately every two weeks, ensuring a constantly expanding collection of customer success stories across different industries and integration challenges.
Both Getint and ScriptRunner Connect offer integration solutions for Jira and other tools, but they take fundamentally different approaches in terms of usability, setup, maintenance, pricing, and security.
Getint is a UI-driven, no-code integration platform that also allows optional scripting for advanced use cases. ScriptRunner Connect, on the other hand, is a script-based solution that requires Groovy scripting for most configurations, making it developer-focused.
Getint is much faster to set up, typically taking 4-5 hours with its Quick Build automation. ScriptRunner Connect, due to its scripting requirements, can take 40+ hours to configure, depending on the complexity of the integration.
Getint requires minimal maintenance, as users can adjust integrations through the UI and benefit from automatic retries and logs. ScriptRunner Connect requires ongoing script modifications, debugging, and error handling, making it more time-intensive to maintain.
• Getint has automatic retry mechanisms, full logs, and proactive notifications to help users quickly identify and fix issues.
• ScriptRunner Connect does not offer automatic retries, has no historical logs, and lacks built-in notifications, making troubleshooting more difficult.
• Getint follows a fixed-fee pricing model, meaning costs are predictable regardless of data volume.
• ScriptRunner Connect uses a script execution-based pricing model, where costs increase based on the number of script executions, making expenses harder to predict.
Getint is the better choice for non-technical users as it provides a UI-based experience with no coding required for standard use cases. ScriptRunner Connect is developer-centric and requires Groovy scripting, making it less accessible to non-technical teams.
• Getint supports multiple deployment options:
• Jira App
• Standalone SaaS
• OnPremise (behind a firewall, for highly secure environments)
• ScriptRunner Connect is SaaS-only, meaning all data flows through its cloud infrastructure.
• Getint has over 40 published case studies, covering integrations across multiple industries and tools. New case studies are added approximately every two weeks.
• ScriptRunner Connect has a very limited number of case studies, mostly from 2023, with fewer real-world examples available.
Both tools meet high security standards, but Getint offers more deployment flexibility and additional security certifications:
It depends on your team’s needs:
✅ Choose Getint if you want a fast, low-maintenance, UI-driven tool with predictable pricing and strong error handling.
✅ Choose ScriptRunner Connect if you prefer a script-based tool and have the technical expertise to manage and maintain it.
For most businesses, Getint is the more efficient, scalable, and cost-effective choice due to its UI-based setup, low maintenance effort, and predictable pricing. ScriptRunner Connect is best suited for technical teams that require deep customization via scripting and have dedicated resources to maintain it.
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