Integration
March 28, 2025
Issue Sync for Jira–ServiceNow is no longer available. Deviniti officially retired this version some time ago, leaving teams who relied on it with a decision to make: what to switch to next.
Several integration platforms support Jira–ServiceNow syncs. But not all are built to handle complex enterprise environments, hybrid deployments, or large-scale data movement. That’s where Getint comes in. Getint not only supports these complex needs but also drives business transformation by helping organizations digitize and unify operations, fostering agility and innovation.
Issue Sync was offered in two separate versions:
The Jira–ServiceNow version served many teams well over the years. It covered standard integration needs and helped bridge workflows between Dev and Ops. But as requirements grew - more customization, better filtering, complex mappings - some teams started to hit its limits.
“Clients’ Jira power users found that Issue Sync offered too little control, forcing them to rely on hacks for things to work.”
The retirement of the ServiceNow integration left a gap in the market - and in existing setups.
Getint is an integration platform built to connect tools like Jira and ServiceNow. It works across SaaS, OnPremise, and hybrid environments. The platform supports advanced field mapping, directional sync control, scripting, filtering, encrypted logs, and full admin visibility.
It’s also the fastest-growing Jira integration platform. Used by over 6,000 companies. Handling more than 7 million syncs every day. Trusted by 16 Fortune 500 companies. Getint is an Atlassian Platinum Vendor, built for teams that need stability, scale, and control.
Companies like Apple, Deloitte, Lufthansa, and Airbus use it to keep their systems aligned. For teams moving off Issue Sync, Getint isn’t just a replacement. It’s the upgrade they’ve been waiting for.
Jira and ServiceNow serve different teams, but their work overlaps constantly. Without a sync, that overlap turns into delays, duplicated effort, and miscommunication. With the right integration, it all runs smoother. Optimizing workflows through automated solutions for Jira issue synchronization ensures that business data is efficiently accessed and shared, reducing manual data transfers and associated costs.
Here are the most common Jira–ServiceNow integration use cases we’ve seen across many deployments:
An incident is reported in ServiceNow. It’s investigated, then escalated to IT. A linked Jira issue is created automatically, assigned, and tracked. Status updates flow both ways, so Ops knows when a fix is ready without chasing anyone.
Ideal for:
ServiceNow is often owned by ITSM or support. Jira sits with engineering, product, or DevOps. Instead of sending tickets back and forth over email or Slack, teams sync issues directly. Each works in their own tool. Everyone sees the same data.
Useful when:
A company uses ServiceNow internally but collaborates with an external vendor using Jira. The integration allows secure, scoped syncing. Only selected fields or issue types are shared, and only in one direction if needed.
Common in:
Some organizations plan to migrate fully to Jira but aren’t ready yet. Integration allows both tools to coexist. Teams can start syncing selected projects or queues, test workflows, and migrate gradually—without losing visibility during the transition.
Good for:
When migrating off Issue Sync for ServiceNow, one of the first things you’ll notice is how different tools handle configuration. And it’s not just about the interface. It’s about who on your team can maintain the integration, how fast you can adjust to new workflows, and whether you’re forced to rely on developers for things you used to handle yourself.
Issue Sync had a clean UI that made setup straightforward. You selected the fields, set the sync direction, applied filters. It wasn’t perfect, but for many teams, it was easy to understand and didn’t require scripting knowledge.
Getint continues in that direction offering a full-featured, intuitive interface that supports both simple and advanced configurations. Other tools, though, take a completely different route. Integrated risk management plays a crucial role in ensuring cohesive and effective operational oversight.
If you’re used to Issue Sync and don’t want to turn your Jira–ServiceNow integration into a coding project, this section is especially relevant.
ScriptRunner Connect doesn’t offer a UI at all. Configuration is done entirely through Groovy scripts. That includes field mapping, filters, conditions, transformations - everything.
This gives full flexibility, but at a cost: only developers can manage it. Non-technical users are locked out. Even minor changes can lead to review cycles, testing, and potential errors. That’s fine for organizations that already maintain complex ScriptRunner setups, but it’s far from ideal for teams migrating from UI-based tools like Issue Sync.
If you’re looking for something your admins can own without escalating tickets to developers, this isn’t it.
Exalate positions itself as a hybrid: there’s a visual configuration mode and a scripting mode. But the visual UI is limited—field mapping and sync logic quickly hit constraints. Most advanced use cases require you to switch to scripting, again using Groovy.
This creates friction during setup, and even more during handover or long-term maintenance. Some teams end up with copy-pasted scripts scattered across instances, difficult to audit or troubleshoot. If you’re running a multi-instance Jira–ServiceNow sync with compliance or security oversight, that becomes a serious concern.
Getint takes a pragmatic approach. The interface lets you configure field mapping, sync direction, filters, and more - visually. No need to write code to get started. Most customers can handle even moderately complex use cases with the UI alone.
But for edge cases or heavy customization, you can add scripts directly inside the same setup, as needed. There’s no need to switch modes or rewrite everything. It’s all part of a single, consistent experience.
This makes Getint especially effective for teams coming off Issue Sync. The learning curve is low, but the ceiling is high. You get speed, clarity, and control - without committing to a script-first model. Additionally, migrating projects from Jira Server to Jira Cloud is seamless, allowing for flexible synchronization of various issue attributes and enhancing collaboration across different environments.
Choosing your next integration tool isn’t just about features. It’s also about how you pay for it - and how predictable that cost will be over time. Integrations aren’t something you set and forget. They run continuously, across teams, touching critical systems. Which means even small differences in billing models can snowball over time. Predictable costs are crucial for managing cash flow effectively.
Some tools charge per user. Others bill based on script executions, connected environments, or even the number of syncs. A few split payments across platforms. And when pricing isn’t clear upfront, planning and budgeting becomes guesswork.
If you’re migrating from Issue Sync, this shift can catch you off guard. Issue Sync kept things simple. One license. One payment. Managed through Atlassian - just like Getint does. Let’s look at how the alternatives stack up.
Sold through the Atlassian Marketplace, tied to your Jira user tier. Billing was simple and centralized. No usage-based pricing. No platform-specific licensing. You paid once and it just worked.
Licensed outside the Atlassian Marketplace. ScriptRunner Connect is billed directly by Adaptavist, based on script executions. Every time your integration runs, it counts toward your usage. High-frequency or high-volume use cases drive up costs fast - and make monthly billing hard to predict.
For companies integrating Jira and ServiceNow with constant updates or large data sets, this model often becomes more expensive than expected.
Exalate requires two separate licenses. You purchase the Jira connector via the Atlassian Marketplace, and the ServiceNow connector directly from Exalate. That means you’re billed in two places. You also configure each side of the integration in a separate UI, which adds operational overhead and makes it harder to get a clear picture of what’s going on.
Pricing is not listed publicly, so you need to contact sales to get a quote. And since it’s based on users, platforms, and features, many teams find it hard to forecast the total cost - especially as integrations grow.
Getint keeps billing straightforward. You pay a fixed fee per connection - for example, Jira to ServiceNow. There’s no usage-based pricing. No script-execution counters. And no surprise fees for syncing large volumes of data.
If you’re using Jira, you can buy Getint through the Atlassian Marketplace, just like you did with Issue Sync. If you’re running the platform independently (e.g. for ServiceNow-only or OnPremise deployments), direct billing is also available—but it’s still unified, predictable, and tied to the same pricing model.
For teams that want full control over their budget without sacrificing scale or flexibility, Getint offers the clearest path forward. Syncing Jira issues across multiple Jira instances can significantly improve workflow, data consolidation, and accurate tracking, benefiting both internal collaborations and external interactions with vendors and clients.
When your integration is syncing high-impact data between Jira and ServiceNow, visibility isn’t a luxury - it’s non-negotiable. You need to know what’s syncing, what failed, and why. Especially if you’re replacing Issue Sync, which offered only limited reporting and left admins without real insight into what was going on. Additionally, safeguarding sensitive data during synchronization is crucial to ensure compliance with regulatory requirements and maintain data integrity.
Let’s look at how the current options compare.
Reporting is extremely limited. You’ll get some basic logs, but nothing actionable unless you build it yourself. If you want to track failures, monitor sync performance, or create any kind of alerting - you’ll need to script it from scratch. Not ideal for teams looking for out-of-the-box visibility.
Exalate offers basic reporting, but it’s spread across two separate UIs - one for each side of the integration. The result: limited context, no unified view, and minimal real-time insight. You can see what happened, but understanding why often requires digging deeper.
Getint gives you a clean, centralized reporting experience. You can view sync logs, track activity across all connections, and set up email notifications for failures or delays. Everything is visible in one place, in near real time.
For teams migrating from Issue Sync, this is a major upgrade. No scripting required. No toggling between tools. Just clear reporting you can rely on. Additionally, Getint leverages process mining to optimize workflows and drive efficiency in organizational operations.
Replacing Issue Sync isn’t just about checking the same boxes. It’s about choosing a platform that adapts to your environment, scales with your needs, and evolves as fast as your business. Effective service management is crucial for integrating and synchronizing data between different Jira systems, ensuring seamless collaboration and information flow across teams.
Let’s talk about how these tools compare - not just technically, but as partners.
Most tools claim flexibility. Few actually deliver it without locking you into developer-only workflows or rigid product limitations.
ScriptRunner Connect and Exalate both rely heavily on scripting. If your use case doesn’t fit the predefined model, you’re writing code. That works - if you have in-house expertise and time to spare. If not, it slows you down.
Getint takes a different approach. Most use cases can be handled directly through the UI. And when scripting is needed, it’s layered cleanly on top - no switching modes, no duplicated logic.
But what truly sets Getint apart: our team customizes the product for you. We offer tailored development, support for non-standard deployments, and hands-on help for advanced setups. Whether you need a custom field type supported, a unique workflow modeled, or a compliance-related change made - we can build it with you. None of the other tools offer that kind of access or agility.
If you’re migrating off a retired product, you want its replacement to be future-proof. Not stagnant. Not slow-moving.
Getint is the fastest-growing Jira integration app on the Atlassian Marketplace—by a wide margin. Releases happen every two weeks, with constant improvements in performance, usability, platform coverage, and deployment options.
Compare that to the market:
This isn’t just momentum - it’s market validation.
Proof matters. Especially when the work is critical, and you need a vendor you can trust.
ScriptRunner Connect has a small number of public case studies. Exalate has a few, most of them outdated.
Getint, on the other hand, publishes more than 40 real case studies, with new ones added every two weeks. That’s the largest collection of case studies across all 5,000+ apps on the Atlassian Marketplace.
These cover integrations in finance, healthcare, aviation, consulting, and tech—from companies like Airbus, Deloitte, Lufthansa, and many more. The use cases are complex. The systems are scaled. And the results are clear.
Getint offers a range of support and resources to help organizations get the most out of their issue sync solution. The support team is can be contacted via support portal, email, or video call. Additionally, Getint offers a range of online resources, including tutorials, webinars, and FAQs, to help organizations get started with their issue sync solution.
Issue Sync for Jira–ServiceNow is no longer supported. For teams depending on that link between Dev and Ops, this isn’t just a technical change - it’s an operational risk. Choosing the right replacement isn’t optional. It’s critical. Getint provides a comprehensive range of solutions, including security operations, to ensure seamless digital transformation across multiple sectors.
ScriptRunner Connect offers deep control, but only through scripting. No UI, limited reporting, and unpredictable pricing tied to script executions. It fits developer-heavy teams, but not everyone.
Exalate sits in the middle. A hybrid of UI and scripting, with split licensing, fragmented configuration, and minimal growth. It works - but scaling it is rarely smooth.
If you’re looking for a long-term Jira–ServiceNow integration platform that matches what Issue Sync offered - and goes well beyond it - Getint is ready.
The top Issue Sync alternatives are Getint, Exalate, and ScriptRunner Connect. Among them, Getint is the most flexible and user-friendly option, offering UI-first setup, scripting when needed, fixed-fee pricing, and dedicated support. It’s also the fastest-growing app in this space, with more than 6,000 companies using it for critical integrations.
Deviniti officially retired the Jira–ServiceNow version of Issue Sync. The Jira-to-Jira version remains supported, but teams using it to connect with ServiceNow now need to migrate to a new platform.
Yes — Getint offers a no-code, UI-driven setup that covers most use cases. It also supports custom scripting when needed, but you don’t have to write code to get started or to maintain day-to-day syncs.
Unlike Exalate and ScriptRunner Connect, Getint combines a full-featured UI with advanced customization options. You don’t need to manage sync logic in Groovy, and pricing is simple: fixed per connection, with no usage-based tiers. It’s also growing faster than any other integration tool on the Atlassian Marketplace.
Yes. Getint provides guided migration support, and its team can help replicate or improve your existing setup. For many former Issue Sync users, the transition is quick—often completed in days, not weeks.
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