Workflow Automation in Action: How Getint Streamlines Complex Workflows Across Platforms

Introduction: Why Workflow Automation Matters More Than Ever

Every business runs on workflows. Some are simple — approving an invoice, answering a customer email, logging a support ticket. Others are complex — managing IT service requests across multiple platforms, coordinating projects across distributed teams, or aligning entire business processes during a merger. What they all share in common is this: when workflows are manual, slow, and error-prone, they hold companies back.

That’s where workflow automation comes in. By using technology to automate tasks, reduce manual work, and eliminate repetitive tasks, companies can transform the way they operate. Instead of employees spending hours on data entry, filing expense reports, or juggling manual workflows, automation allows teams to focus on what matters most — innovation, strategy, and serving customers.

But here’s the challenge: many organizations don’t just use one platform. They use Jira for software development, ServiceNow for ITSM, Salesforce for CRM, and Monday.com for team collaboration. Automating individual tasks within a single tool is only the beginning. The real value comes when you connect these systems together, enabling automated workflows that span across tools and departments.

What Is Workflow Automation? (And Why Businesses Can’t Ignore It)

At its core, workflow automation is the practice of using software to replace manual processes with automated processes. Instead of relying on human intervention for every step, businesses set up rules, triggers, and actions that handle routine tasks automatically.

For example:

• A new customer inquiry triggers an automated notification to the right customer service agent.
• An approved purchase request automatically updates the finance system and generates an expense report.
• A service request logged in ServiceNow syncs instantly with Jira so IT and engineering teams stay aligned without extra emails or meetings.

This shift reduces human error, cuts down manual data entry, and frees employees from redundant tasks. The result? More efficient workflows that scale with the business.

Importantly, workflow automation tools don’t just handle basic tasks. With solutions like Getint, organizations can automate entire processes, from assigning tasks and tracking key performance indicators to handling multiple workflows across different platforms.

👉 In short: workflow automation streamlines not just the way teams work, but the way entire organizations function.

The Four Types of Workflows (And Where Automation Fits In)

To truly understand workflow automation, it helps to know the four main types of workflows:

1. Sequential workflows
   • Tasks follow a strict order. One step must be completed before the next begins.
   • Example: An HR onboarding workflow where the employment contract must be signed before IT creates a laptop request.
2. State machine workflows
   • Steps don’t always move in a straight line. Instead, items move between states depending on conditions.
   • Example: A support ticket moves between “open,” “in progress,” and “resolved” — with the ability to reopen if necessary.
3. Rules-driven workflows
   • Decisions are made automatically based on predefined rules.
   • Example: An expense report over $5,000 is automatically routed to a senior manager for approval.
4. Parallel workflows
   • Multiple tasks occur simultaneously rather than sequentially.
   • Example: During a new product launch, marketing begins campaign planning while engineering finalizes the release — both happening in sync.

Automation plays a role in all four types. With Getint, businesses can implement custom workflows that mirror their unique operations, whether that means automating individual tasks or coordinating complex workflows across departments.

Workflow Automation Examples That Drive Real Results

Theory is useful, but workflow automation examples show the real impact. Here are three powerful scenarios:

1. IT Service Requests Across Systems

A global enterprise uses ServiceNow for ITSM and Jira for engineering. Without automation, every service request requires manual intervention — IT logs the issue, then engineers copy it into Jira. This wastes time and introduces human error.

With Getint, the process becomes seamless. A ServiceNow request automatically creates a Jira ticket, assigns it to the right team, and keeps both systems updated in almost real time. The company can now quickly resolve support tickets, boosting IT performance and improving customer satisfaction.

2. Cross-Platform Project Management Between Jira and Monday.com

Many teams rely on Jira for technical projects and Monday.com for business operations. Without integration, project managers end up doing manual data entry or building manual workflows just to keep everyone updated.

With Getint, these updates happen automatically:

• Tasks created in Monday.com appear instantly in Jira.
• Status changes sync both ways, so business and engineering stay aligned.
• Automated notifications ensure no one misses a deadline.

This reduces manual work, cuts down on back-and-forth communication, and helps teams deliver projects faster.

3. Migrating Workflows from Azure DevOps to Jira

Enterprises often need to consolidate tools after mergers or strategy changes. One client needed to migrate thousands of issues from Azure DevOps to Jira while preserving custom workflows and avoiding downtime. Doing it manually would have taken months and led to human error.

With Getint, the migration became an automated process:

• Issues, comments, attachments, and business rules moved seamlessly.
• Teams continued working during the migration with no disruption.
• The new Jira setup supported entire processes, not just individual tasks.

The result was a new automated workflow environment that enabled faster collaboration and set the stage for scalable automation efforts.

👉 These examples show how automation can simplify entire business processes — and why choosing the right workflow automation software is critical.

The Benefits of Workflow Automation

Implementing workflow automation offers more than just convenience. It delivers measurable business impact:

• Efficiency and speed: By eliminating manual processes and redundant tasks, companies complete work faster.
• Cost savings: Less time on manual work translates to reduced operational costs.
• Accuracy and SLA compliance: Automation reduces human error, ensuring business rules are consistently applied.
• Scalability: With automation tools, businesses can handle multiple workflows and entire processes without increasing headcount.
• Employee satisfaction: Teams spend less time on routine tasks and more on meaningful work.
• Customer satisfaction: Faster responses, fewer mistakes, and seamless integration across systems improve the customer experience.

For enterprises navigating complex digital ecosystems, workflow automation solutions aren’t optional — they’re essential.

Choosing the Right Workflow Automation Software

Not all workflow automation tools are created equal. When evaluating options, business leaders should look for:

1. Seamless integration with existing systems
   • Can the tool connect Jira, ServiceNow, Salesforce, Monday.com, and others?
   • Getint specializes in cross-platform automation, ensuring smooth collaboration without replacing core systems.
2. Support for custom workflows
   • Off-the-shelf automation may handle basic tasks, but enterprises need tailored solutions.
   • Getint enables organizations to design custom workflows that fit their unique business processes.
3. Scalability across entire processes
   • The best solutions go beyond automating individual tasks. They handle complex workflows, syncing entire processes across departments.
4. Robust security measures
   • Enterprises need assurance that their automation efforts don’t compromise data.
   • Getint meets enterprise-grade requirements with robust security measures including ISO certifications and SOC 2 compliance.
5. Business user accessibility
   • Not every automation should require a developer. Tools should empower business users to build and adjust workflows with minimal coding.
6. Clear reporting metrics
   • Leaders need visibility into how automation impacts key performance indicators. Getint provides actionable insights to track ROI.

👉 In other words, the right workflow automation software is one that enables organizations to automate not just individual tasks, but entire business processes safely, at scale, and across multiple platforms.

Why Getint Stands Out as a Workflow Automation Solution

Getint isn’t just another app in the crowded automation market. It’s a workflow automation solution purpose-built for enterprises that operate across multiple platforms. Here’s why companies choose Getint:

• Cross-platform power: Sync data and streamline workflows between Jira, ServiceNow, Monday.com, Azure DevOps, Salesforce, GitLab, and more.
• Customizable automation: Build custom workflows to match your exact business needs — from IT to HR to finance.
• Enterprise-grade security: ISO 27001, ISO 27018, GDPR compliance, and SOC 2 Type II certification ensure robust security measures.
• Scalable architecture: Whether automating routine tasks or coordinating complex workflows, Getint grows with your business.
• Trusted by industry leaders: With over 6,000 installations and 660,000+ users, Getint has proven reliability in critical business operations.
• Dedicated support: From implementation to scaling, Getint’s experts guide clients every step of the way.

For companies tired of patchwork automation or juggling multiple workflows across disconnected systems, Getint delivers a unified approach.

Implementing Workflow Automation Successfully

Buying software is only half the journey. To see real results, organizations need a thoughtful approach to implementing workflow automation. Here’s a roadmap:

1. Identify manual workflows holding you back
   • Look for manual tasks that consume time: manual data entry, filing expense reports, or handling service requests.
2. Prioritize automation efforts
   • Focus on high-volume repetitive tasks that introduce the most human error.
3. Engage business users
   • Involve business users who understand the workflows. Their insights are critical for designing effective custom workflows.
4. Start with a new automated workflow
   • Choose one area to pilot — for example, syncing Jira and ServiceNow tickets.
5. Measure success with reporting metrics
   • Track improvements in key performance indicators like time saved, faster resolution rates, or improved customer satisfaction.
6. Scale to entire processes
   • Expand from automating individual tasks to automating entire processes across teams.
7. Ensure robust governance
   • Apply business rules, maintain robust security measures, and define clear ownership to keep automation sustainable.

With this approach, organizations can transform internal workflows, reduce reliance on manual intervention, and create more efficient workflows across the board.

Workflow Automation and the Future of Work

The rise of AI and robotic process automation is accelerating the shift toward automation. Tomorrow’s enterprises will rely even more on automated systems that combine human judgment with machine precision.

But here’s the truth: no matter how advanced technology becomes, success depends on connecting it all together. Automation tools must integrate with existing systems, support collaboration tools, and give employees the flexibility to design custom workflows that work for them.

That’s why Getint focuses not just on automating individual tasks, but on helping enterprises achieve seamless integration across the entire organization. By doing so, Getint enables businesses to scale without losing control, innovate without chaos, and automate without silos.

Conclusion: From Manual Workflows to Business Transformation

Workflow automation is no longer a “nice to have.” It’s the foundation of modern business. Whether it’s eliminating manual workflows, streamlining service requests, or orchestrating complex workflows across platforms, automation is what allows companies to scale, compete, and thrive.

But automation isn’t just about saving time. It’s about empowering teams, reducing human intervention, and driving customer satisfaction. It’s about giving enterprises the ability to focus on strategy instead of repetitive tasks.

For organizations managing work across multiple tools, the choice of a workflow automation solution matters. And that’s where Getint comes in:

• Trusted by thousands of enterprises.
• Built for seamless integration across platforms.
• Designed with robust security measures to protect data.
• Focused on delivering more efficient workflows that align with business goals.

If your organization is ready to move beyond manual processes and embrace a future of connected, automated, and intelligent work — it’s time to explore how Getint can help.

👉 Start your journey with Getint today — and see how workflow automation can transform your business from the inside out.