Jira Software Jira Service Management integration

Merge Jira Software & Jira Service Management: Cohesive, Flawless, Efficient Combining Jira Software with Jira Service Management is both intuitive and productive. This integration links two premier Atlassian tools, fortifying both development and service desks by amalgamating data without hitches. Dive deep into holistic integration as you synchronize tasks, incidents, changes, and service requests, tailoring them with particular fields, attachments, statuses, and agents. For those considering a consolidation, transition smoothly between Jira Software and Jira Service Management without data disparity. From the first steps of integration to continuous guidance, our specialists stand by to ensure your success.

We Support the Integration of All The Most Important Fields, Including

Name of field
Name of field
SUMMARY
ASSIGNEES
LABELS
DATE
COMMENTS
ATTACHMENTS
PRIORITY
URL
CUSTOM FIELDS
SUMMARY
ASSIGNEES
LABELS
DATE
COMMENTS
ATTACHMENTS
PRIORITY
URL
CUSTOM FIELDS

3-minute Setup to Get You Up and Running ASAP

  • 01

    You have the option to install the Jira app on both instances or secure a remote license for one of them.

  • 02

    Set up the connection with both Jira instances.

  • 03

    Implement the fundamental types association (e.g. Incident to Task).

    04

    Map the fields like assignees, labels, and more.

    05

    Name your integration, save the settings, and relish the enhanced functionality.

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Lina Massarwa

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Richard Winstock

Getint Platform Offers and Support

Advanced Scripting

Advanced Filtering

Getint Folders

Saas / OnPremise deployment

Custom development and consulting

Check out our video tutorials

Jira Software Jira Service Management integration: Documentation

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Migration from Jira Software to Jira Service Management

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Atlassian Marketplace integration plugin

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Security ISO 27018

Security ISO 27001

GDPR compliant

Why Use Getint for Jira-to-Jira Integration

Integrating two Jira instances can be challenging, especially when installing the Jira app on both sides is not feasible. Sometimes, partner companies, clients, or contractors may have restrictions against additional installations on their platform. Moreover, they might be reluctant to invest in a full Jira instance solely for integration purposes. In such scenarios, consider turning to Getint. Discover our value-driven pricing and the advantages of our remote licensing solution.

. Differences between Jira Software and Jira Service Management:

While both Jira Software and Jira Service Management hail from Atlassian's suite of tools, they serve distinct purposes. Jira Software is primarily tailored for software development teams, providing them with a platform to manage, track, and plan their software projects. It supports agile methodologies and offers functionalities like sprint planning, backlog prioritization, and visual reporting. On the other hand, Jira Service Management is designed for IT and service teams, offering a robust service desk solution. It enables teams to manage incidents, changes, and service requests efficiently, enhancing customer support and internal service operations. While Jira Software emphasizes continuous delivery, Jira Service Management focuses on streamlined service delivery. The interoperability offered by Atlassian ensures that, despite their different focal points, both tools can integrate seamlessly, providing a comprehensive solution for organizations aiming to excel in both development and service domains.

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