Jira Service Management Zendesk integration

Integrate Jira & Zendesk: Efficient, Integrated, Transformative. Merging Jira Service Management with Zendesk is both intuitive and powerful. This unification brings together two frontline customer support and project management solutions, enabling teams to harmonize their efforts by sharing information fluidly across systems. Delve deep into integration benefits as you synchronize tickets, user feedback, attachments, and statuses. For those eyeing an evolution in their workflow, seamlessly transition between Jira and Zendesk without compromising on data integrity.

We support the integration of all the most important fields, including

Name of field
Name of field
SUMMARY
DESCRIPTION
ASSIGNEES
ATTACHMENTS
PUBLIC COMMENTS
PRIVATE COMMENTS
DATE
URL
PRIORITY
STATUSES
LABELS
CUSTOM FIELDS
TITLE
DESCRIPTION
ASSIGNEES
ATTACHMENTS
PUBLIC COMMENTS
PRIVATE COMMENTS
DATE
URL
PRIORITY
STATUSES
LABELS
CUSTOM FIELDS

3-minute setup to get you up and running asap

  • 01

    No need to install the Zendesk app or connector, simply use a Jira app.

  • 02

    Set up the connection with Jira and Zendesk.

  • 03

    Implement the fundamental types association (e.g. Issue to Task).

    04

    Map the fields like assignees, labels, and more.

    05

    Name your integration, save the settings, and relish the enhanced functionality.

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Been working with Getint for a few months now, and can genuinely say they are the hardest working team I’ve met! Always eager to help, to expand their product and to meet or normally exceed our expectations. Their product is easy to work with, quickly deployed and far superior to the competitor product we used to use. Highly recommended!

Richard Winstock

Getint platform offers and support

Advanced Scripting

Advanced Filtering

Getint Folders

Saas / OnPremise deployment

Custom development and consulting

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Documentation: Jira Jira Service Management Zendesk integration

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Migrate data between Jira Jira Service Management <-> Zendesk

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What is Jira Service Management?

Created by Atlassian, Jira Service Management stands as a dynamic service desk and ITSM application. Renowned among global IT and operational teams, it presents a cohesive framework for IT service orchestration. Through its user-friendly dashboard, teams can meticulously oversee incidents and ensure SLA compliance. It has also ventured into aiding various departments, centralizing support. Its flexibility, magnified by an extensive range of integrations, solidifies its role as an indispensable tool for businesses focusing on service quality and operational optimization.

What is Zendesk?

Zendesk stands as a premier customer service solution, aiding businesses globally in enhancing client interactions. With tools for seamless support ticket management, live chats, and feedback monitoring, Zendesk's suite caters to sectors ranging from e-commerce to finance. Its robust set of integrations ensures businesses provide superior customer care and engagement.

Exeperience a smarter way to integrate & synchronize.

Discover the power of seamless connections, bridging your favorite tools for optimized workflow and productivity. Unleash the potential of unified platforms with Getint.