Jira Service Management ServiceNow integration

Integrate Jira Service Management & ServiceNow: Efficient, Unified, Transformative. Merging Jira Service Management with ServiceNow has never been simpler or more effective. This powerful integration fuses two industry-leading IT service tools, allowing both in-house and external groups to collaborate, transferring information effortlessly between systems. Dive deep into a full-fledged integration experience as you align incidents, change requests, SLAs, and more, while tailoring with attributes, files, states, and task owners. If you're considering a shift, transition seamlessly between Jira Service Management and ServiceNow without data disruption.

We support the integration of all the most important fields, including

Name of field
Name of field
SERVICE REQUEST
TASK
SUMMARY
DESCRIPTION
ASSIGNEES
DATE
ATTACHMENTS
LABELS
PRIORITY
CUSTOM TEXT FIELD
STATUSES
PRIVATE COMMENTS
PUBLIC COMMENTS
URL
CUSTOM FIELDS
INCIDENT
TASK
TITLE
DESCRIPTION
ASSIGNEES
DATE
ATTACHMENTS
LABELS
PRIORITY
ASSIGNMENT GROUP
STATUSES
PRIVATE COMMENTS

3-minute setup to get you up and running asap

  • 01

    No need to install the ServiceNow app or connector, simply use a Jira app.

  • 02

    Set up the connection with Jira and ServiceNow.

  • 03

    Implement the fundamental types association (e.g. Incident to Service Request).

    04

    Map the fields like assignees, labels, and more.

    05

    Name your integration, save the settings, and relish the enhanced functionality.

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Richard Winstock

Getint platform offers and support

Advanced Scripting

Advanced Filtering

Getint Folders

Saas / OnPremise deployment

Custom development and consulting

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Documentation: Jira Service Management ServiceNow integration

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Migrate data between Jira Service Management <-> ServiceNow

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What is Jira Service Management?

Heralding from Atlassian, Jira Service Management is the epitome of a robust service desk meshed with ITSM features. Garnering esteem from global IT cohorts, it lays out a structured blueprint for IT service management. Its easy-to-navigate interface ensures meticulous incident resolution and SLA adherence. Broadening its scope, it's also a focal point for all-encompassing support functions. Its transformability, amplified by a rich array of Atlassian marketplace integrations, reinforces Jira Service Management's stature as a must-have for businesses driving towards service distinction and operational streamlining.

What is ServiceNow?

ServiceNow stands as a prominent ITSM solution geared towards reshaping the way organizations handle and provide services. Esteemed by global corporations, ServiceNow promotes a unified strategy to refine IT, staff, and client processes. Its user-friendly dashboard allows for the automation of mundane operations, incident handling, and enhanced service distribution. Diversifying from just ITSM, it now addresses HR services, security tasks, and client support. With its flexible nature and a vast collection of additional tools and integrations, ServiceNow emerges as a crucial tool for firms aiming for operational refinement, better service encounters, and increased inter-departmental cooperation.

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