Jira Service Management ServiceNow integration
Integrate Jira Service Management & ServiceNow: Efficient, Unified, Transformative. Merging Jira Service Management with ServiceNow has never been simpler or more effective. This powerful integration fuses two industry-leading IT service tools, allowing both in-house and external groups to collaborate, transferring information effortlessly between systems. Dive deep into a full-fledged integration experience as you align incidents, change requests, SLAs, and more, while tailoring with attributes, files, states, and task owners. If you're considering a shift, transition seamlessly between Jira Service Management and ServiceNow without data disruption.
3-minute Setup to Get You Up and Running ASAP
- 01
No need to install the ServiceNow app or connector, simply use a Jira app.
- 02
Set up the connection with Jira and ServiceNow.
- 03
Implement the fundamental types association (e.g. Incident to Service Request).
04Map the fields like assignees, labels, and more.
05Name your integration, save the settings, and relish the enhanced functionality.
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Documentation: Jira Service Management ServiceNow integration
Migrate data between Jira Service Management <-> ServiceNow
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What is Jira Service Management?
Heralding from Atlassian, Jira Service Management is the epitome of a robust service desk meshed with ITSM features. Garnering esteem from global IT cohorts, it lays out a structured blueprint for IT service management. Its easy-to-navigate interface ensures meticulous incident resolution and SLA adherence. Broadening its scope, it's also a focal point for all-encompassing support functions. Its transformability, amplified by a rich array of Atlassian marketplace integrations, reinforces Jira Service Management's stature as a must-have for businesses driving towards service distinction and operational streamlining.
What is ServiceNow?
ServiceNow stands as a prominent ITSM solution geared towards reshaping the way organizations handle and provide services. Esteemed by global corporations, ServiceNow promotes a unified strategy to refine IT, staff, and client processes. Its user-friendly dashboard allows for the automation of mundane operations, incident handling, and enhanced service distribution. Diversifying from just ITSM, it now addresses HR services, security tasks, and client support. With its flexible nature and a vast collection of additional tools and integrations, ServiceNow emerges as a crucial tool for firms aiming for operational refinement, better service encounters, and increased inter-departmental cooperation.
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