Schreder’s Seamless JSM to JSM Integration

Quote:

Thanks to Getint’s support and Jira to Jira sync’s easy setup and configuration, Xpand IT was able to connect Schreder and their stakeholder, under a tight deadline and with limited access between parties. The integration’s reliability has been stellar!

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Client Overview

Schréder is the world’s leading provider of independent, smart outdoor lighting solutions. Founded in 1907, Schréder operates in over 70 countries across six continents, with a focus on engineering that drives connectivity in urban centers. As pioneers in Lightability™, Schréder’s lighting solutions enable the creation of smart cities and robust communication networks, enhancing urban environments through sustainable and intelligent lighting infrastructure.

Environmentally and socially sustainable practices have always been integral to Schréder’s approach. By shifting cities and industries toward LED technology and incorporating control systems, Schréder has consistently reduced energy costs and carbon emissions for clients. Today, Schréder empowers cities like Valencia, Spain, and Queensland, Australia, to manage their assets more effectively and sustainably, preserving urban identity while advancing technological innovation.

Schréder employs approximately 1,000 people globally, with headquarters in Brussels, Belgium.

Partner Implementing the Solution: Xpand IT

Xpand IT, a Portuguese firm based in Lisbon, is an Atlassian Gold Solution Partner and also a partner of Microsoft and Google Cloud. Specializing in IT mastery, Xpand IT delivers exceptional results in Big Data, Analytics, Collaboration Solutions, Custom Development, and more. Known for their technological expertise and commitment to excellence, Xpand IT supports over 340 clients across 30 countries.

Key Stakeholders

• Schréder Project Lead – Support Manager at Schréder

• Tiago Almeida – Tech Lead and Jira Consultant, Xpand IT

Integration Objective

Schréder required an integration to connect their Jira Service Management instance with that of a key customer. Both parties use Jira Cloud, with Schréder handling hardware-related support for the customer. To streamline the support process, Schréder’s customer needed to avoid direct engagement with Schréder’s support portal. Instead, Schréder sought a solution where issues created by the customer would be synchronized directly with Schréder’s Jira Service Management, allowing the Schréder team to address issues without requiring any customer involvement. Key synchronization requirements included comments, statuses, and other critical fields.

Data Integration Specifics:

The integration encompasses:

Issue Types: Incident, Information Requests, Problems

Fields: 

Title <-> Title

Description <-> Description

Attachment <-> Attachment

Issue key -> Remote Key

Priority <-> Remote Priority

Category <-> Remote Category

Supplier <-> Remote Supplier

Assigned group <-> Remote Assigned Group

Postcode <-> Remote Postcode

Town <-> Remote Town

Street <-> Remote Street

Street Number <-> Remote Street Number

Number <-> Remote Number

Location <-> Remote Location

Serial number <-> Remote Serial Number

Defect Number <-> Remote Defect Number

Due Date <-> Due Date

Created <-> Remote Created

Additionally, Itim is integrating also comments, attachments, and statuses:

Success Metrics

• Business Alignment – Comprehensive solution meeting Schréder’s business needs

• No-Code Integration – Simplified, code-free configuration

• Reliability and Responsiveness – Consistent, real-time data synchronization

• Autonomous Integration – No customer involvement required

• Centralized Management – Single UI for ease of administration and minimal maintenance

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Why Getint Emerged as the Preferred Solution?

For Schréder and Xpand IT, the ideal solution needed to enable seamless management of the integration without access to the customer’s Jira environment or involvement from the customer’s side. This requirement eliminated the possibility of installing any applications on the customer’s system or asking them to manage integration-related tasks. Getint’s Jira-to-Jira integration solution met these exact needs, offering a remote license that allowed Schréder to manage the integration solely from their Jira instance.

During the evaluation, Xpand IT also explored Exalate but encountered obstacles such as the need for installation on both Jira instances, which added complexity and reduced stability. Getint’s centralized UI and ease of setup made it an attractive alternative, and with no need for custom development or scripting, Schréder and Xpand IT were able to deploy the solution immediately.

In addition to technical functionality, Schréder and Xpand IT appreciated Getint’s customer-centric support approach, noting the helpful and flexible attitude of the Getint team throughout the onboarding and configuration processes.

Client’s Experience with Getint

Over the past year, Schréder has continued to benefit from Getint’s reliable and seamless integration solution, recently renewing their license. Both Schréder and Xpand IT commend Getint’s straightforward, powerful UI, which allows them to manage the integration without involving the customer at any point. The stability and ease of maintenance have reinforced Schréder’s confidence in Getint, making it an invaluable asset to their customer support processes.