Uncover the intricate process of migrating seven Jira Server instances to Zendesk, as undertaken by a global IT consulting giant with Getint's bespoke consulting and development services.
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Industry: IT Consulting, Digital Transformation, Engineering Services
Revenue: €18 billion (2021)
Employees: 325,000+
Presence: Operating in nearly 55 countries
Headquarters: France
Our client is one of the world’s leading IT consulting companies, supporting enterprise customers across a range of industries in their digital transformation initiatives. With deep expertise in technology and engineering, the company helps global organizations modernize, scale, and innovate.
When Atlassian announced the end-of-life for Jira Server, the company was faced with a major infrastructure decision. With multiple instances of Jira Server running across internal teams and client projects, the organization had to quickly define a migration strategy.
But this wasn’t just about technical migration. It was a strategic decision. Our client needed to evaluate alternatives and identify which platform would best fit their long-term collaboration and service goals. This included considering service management migration options to ensure a seamless transition and secure data transfer.
Before any data was moved, the company initiated a discovery phase together with Getint. The goal: determine the most suitable platform to migrate to.
Over several weeks, the joint team evaluated multiple options - including Azure DevOps, GitLab, GitHub, and Zendesk - based on factors like flexibility, scalability, total cost of ownership, and internal team readiness.
After deep technical discussions and pilot testing, Zendesk emerged as the most balanced option, offering the best value-to-price ratio and the right fit for the service-oriented teams that would be using it.
Our solution involved utilizing our automated migration service to transfer the client’s customer service data from Zendesk to Jira Service Management. Our migration tool is designed to handle large volumes of data and ensures a secure and reliable migration process. We worked closely with the client to understand their specific needs and requirements, and executed custom development services to ensure a tailored migration solution. This included developing custom scripts and features to address unique data structures and field mappings, ensuring that all data was accurately transferred and integrated into Jira Service Management.
Once the platform was selected, the project scope was finalized:
The collaboration followed a structured, phased approach. Getint was involved in every step - from discovery through execution:
The company worked with Getint to define the migration strategy, identify field dependencies, and confirm data compatibility between Jira and Zendesk. This phase included:
Before executing production migrations, Getint helped the company run a full POC:
Once validated, full-scale migrations were executed. Client's internal teams handled some of the instance-level tasks, supported daily by Getint over a dedicated Slack channel.
During this stage, Getint:
The migration project involved distributed teams across Poland and India, requiring constant coordination and responsiveness. Getint maintained an agile approach, adapting quickly to feedback, timezone differences, and evolving internal requirements.
Communication was structured around a shared Slack channel, with Getint developers and project leads actively participating daily. This ensured tight feedback loops, rapid problem resolution, and continuous progress without bottlenecks.
Read more about Getint Archiver use case for this client
✅ All 7 instances migrated successfully, with full field mapping and history preserved
✅ Custom development delivered as part of the scope
✅ Zero downtime for end-users during final cutovers
✅ Smooth cooperation across multiple time zones
✅ A follow-up project initiated with Getint selected again for further migrations within client's
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