Quote:

“Getint has been key to connecting Jira and Azure DevOps for our teams. Its easy setup, smooth synchronization, and reliable support have made our workflows more efficient and improved collaboration across teams.”– Arpi Kizogyan, System Administrator

Client Overview:

One of the largest FinTech companies in Armenia operates extensive financial services with a strong focus on digital transformation. The bank is undergoing a major technological shift, moving its internal processes to Jira Data Center while keeping development teams working in Azure DevOps.

Key Stakeholders:

• Arpi Kizogyan - System Administrator
• Adam Stępień - Technical Team Leader @ Deviniti

Integration Objective

‍The bank required a seamless Jira and Azure DevOps integration to ensure smooth collaboration between development teams and other business units. The goal was to:

• Enable real-time synchronization between Jira Data Center and DevOps.
• Improve communication and workflow efficiency between teams.
• Maintain data consistency without manual updates.

Why Getint Stood Out

‍For more than three years, the bank has continued to use Getint as a testament to its reliability and performance. This prolonged usage is a result of its effectiveness. During the evaluation of integration solutions, the bank prioritized security, reliability, and ease of use. Getint stood out for the following reasons:

• Proven Reliability: The company has experienced consistent, dependable synchronization with virtually no disruptions, as evidenced by a minimal number of support requests throughout the licensing period.
• Robust Security: Getint adheres to stringent security standards, including Cloud Fortified by Atlassian, ISO27001 and ISO 27018 with SOC2 Type II coming very soon, essential for the banking and FinTech industry.
• Ease of Use: The platform offers an intuitive interface that requires minimal configuration and upkeep, ensuring users can focus on their work rather than technical challenges.
• High Customer Satisfaction: Strong user reviews and favorable industry feedback reinforced Getint’s position as a trusted and effective solution.

Data Integration Specifics

‍Jira Data Center and Azure DevOps integration for FinTech was designed to support daily workflows efficiently.

Issue Types

‍The integration between Jira Data Center and Azure DevOps facilitated synchronization for the following issue types:

• Task in Jira mapped directly to Task in Azure DevOps.
• Epic in Jira matched to Epic in Azure DevOps.
• Bug in Jira synchronized with Issue in Azure DevOps.
• Story in Jira mapped to Task in Azure DevOps.
• Sub-task in Jira linked with Test Case in Azure DevOps.

Field Mapping

‍Field mapping ensured consistent data synchronization between Jira and Azure DevOps. Key mapped fields included:

• Title: Bidirectional synchronization of task titles.
• Description: Bidirectional synchronization of task descriptions.
• Azure DevOps URL / Jira URL: Ensures traceability with readonly links.
• Assignee: Maps the assigned user between systems.
• Labels: Syncs with tags in Azure DevOps.

Success Metrics

‍To measure the effectiveness of the integration, the FinTech company established several success metrics. These key outcomes highlight how the solution deliver value across the organization:

• Seamless Synchronization: Continuous and error-free data flow between Jira and Azure DevOps.
• Easy Maintenance: Changes can be made without additional coding.
• Security Compliance: Getint's adherence to strict security standards was essential for approval.
• User Satisfaction: Minimal support requests due to ease of use.

"This client is proof that when an integration is well-structured, everything just flows. They’ve been with us for three years, and their support requests have always been straightforward—just a few tweaks here and there, like setting up permissions, installation questions, secure certification, and fine-tuning reference IDs. Every time, a quick answer was all it took to keep things running smoothly. It’s the kind of experience we aim for: a tool that just works, without the headaches, so teams can focus on what really matters." - Mayra Guerra, Support Team Leader at Getint

‍Partner Company: Deviniti

‍This integration was created thanks to cooperation with our partner. Deviniti is a trusted technology partner specializing in providing advanced solutions for Jira and other Atlassian products. As a Getint Partner, Deviniti played a crucial role in facilitating this integration by offering expertise in Jira customizations and consulting.

‍Working with Getint has been a great experience. The team demonstrated exceptional expertise, ensuring a seamless integration process. Getint’s platform not only met but exceeded enterprise-grade requirements in security, usability, and maintenance. It stands out as a modern, robust solution that provides the best price-to-value ratio on the market. Compared to competitive offerings, Getint is clearly the superior choice—delivering a scalable, highly secure, and intuitive integration that aligns perfectly with the needs of large organizations. - Adam Stępień, Deviniti

‍Conclusion

The integration of Jira and Azure DevOps using Getint has significantly improved efficiency and collaboration for one of Armenia’s largest FinTech. The solution has provided stability, security, and ease of use, enabling teams to focus on their work rather than manual synchronization. With the partner’s support, the integration process went smoothly and the solution continues to deliver high performance and reliability.