Revolutionizing Retail with ITIM: Freshservice Jira Integration via Getint
Discover how ITIM revolutionized retail operations by integrating Freshservice and Jira through Getint, enhancing efficiency and competitiveness in the retail sector.
Discover how ITIM revolutionized retail operations by integrating Freshservice and Jira through Getint, enhancing efficiency and competitiveness in the retail sector.
"The Integration between FreshService and Jira went smoothly with the Getint App. The App does the job we need it to do. We have been very pleased with the ease of use and abilities of the integration App. When came upon any technical issues the support team response was prompt in fixing it." - Khaja Siddiqui
ITIM, a trailblazer in retail optimization, empowers multi-channel retailers to enhance financial performance and compete effectively against giants like Amazon. With a prestigious clientele, of which details can be found on its website (www.itim.com), ITIM has a wealth of experience within the retail sector. As a Gold Microsoft Partner, ITIM has 4 offices across Europe with London UK being its headquarters and stands as the hub of innovative retail solutions.
In a strategic move, ITIM employs Getint to integrate Freshservice and Jira, enhancing ticket synchronization for about 8 of their clients. This integration aims to streamline ticket management between PMC FreshService portal and ITIM’s Jira Cloud instance, ensuring a flawless flow from the first-line support in FreshService to the second line in Jira.
ITIM’s integration encompasses:
Issue Types: Support Incidents, Bug Fixes.
Fields: Bi-directional and uni-directional synchronization of key fields:
Additionally, Itim is integrating also comments, attachments, and statuses:
ITIM’s choice was heavily influenced by a partner recommendation. After initial challenges, Getint’s responsive support and custom development solutions have led to over six months of flawless operation, with no downtime or issues, earning high satisfaction from ITIM.
ITIM praises Getint for its ease of use and adaptability. The ability to create and replicate templates across various clients has streamlined their operations, proving Getint’s effectiveness in handling complex retail service demands.
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ITIM was a new customer that wanted to integrate their Jira application with PMC’s Freshservice ITSM tool. This was a challenge for the PMC admins as an integration was not implemented before across any of its customers. After several discussions with ITIM the requirements were provided with a clear direction of what was needed. Upon reviewing tools in the marketplace Getints integration capabilities stuck out to PMC due to the fact it had a seamless implementation which did not require technical resources. An integration that could have taken over a few weeks with another provider took less than 3 hours to complete across 8 integrations for 8 of ITIM’s customers! This allowed PMC and ITIM to start providing services to customers with the integration in place before the retail peak period which was vital. The integration has proved a success and PMC are looking to utilise the integration across many of its customers.
Discover the power of seamless connections, bridging your favorite tools for optimized workflow and productivity. Unleash the potential of unified platforms with Getint.