How Van Der Sluis Streamlined Ticketing from Zendesk to Jira with Getint

Quote:

“It’s a good app—it helped us migrate our Zendesk tickets to Jira seamlessly. We appreciated how simple the tool was to use once the connections were set up.” - Jamie van Mierlo, IT Project Manager at Van Der Sluis

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Client Overview:

Van Der Sluis Technische Bedrijven has been a trusted partner in integrated and sustainable construction processes for over 80 years. Throughout its rich history, the company has contributed to building and renovating a broad spectrum of structures—ranging from homes and commercial buildings to institutions, factories, and agricultural facilities. Operating at the forefront of sustainable and collaborative construction methods, Van Der Sluis Technische Bedrijven harmonizes various technical disciplines under one umbrella, ensuring clients benefit from an extensive pool of in-house expertise.

Divisions and Expertise

The organization is composed of three specialized divisions, each contributing its own unique technical strengths:

• Installation Technology:
  This division comprises Van der Sluis Woningbouw, Van der Sluis Renovatie, Van der Sluis Utiliteit, Van der Sluis Beheer & Onderhoud, Versan, and advisory group BVT. It offers end-to-end solutions covering consultation, design, execution, management, maintenance, and renovation. By overseeing the entire lifecycle of building systems, the Installation Technology division streamlines processes and ensures quality and efficiency at every stage.
• Metal Constructions:
  Represented by Van der Sluis Constructie, this segment provides top-tier engineering and craftsmanship in metal structures. The team’s focus on robust, innovative construction solutions solidifies Van Der Sluis’s reputation for excellence and durability.
• Agricultural Solutions:
  Van der Sluis Agri specializes in delivering tailored engineering solutions to the agricultural sector. Leveraging decades of experience, the division supports modern farming and food production operations, aiding clients in meeting evolving industry demands.

Collaborative and Data-Driven Approach

Van Der Sluis Technische Bedrijven is a pioneer in employing collaborative project methodologies. By working at Building Information Modeling (BIM) integration levels, the organization ensures seamless data sharing and real-time coordination. This interconnectivity not only streamlines internal teamwork across installation, construction, and maintenance divisions but also enhances cooperation with external partners. The result is a holistic, data-driven approach that reduces errors, optimizes processes, and accelerates project timelines.

Organizational Scale and Impact

Based in Genemuiden, the company employs approximately 700 people. This substantial workforce, combined with a legacy of professional integrity and a commitment to reliability and quality, makes Van Der Sluis Technische Bedrijven a cornerstone of the local community and a leader within the construction, engineering, and technical services markets.

Website: https://www.vandersluis.nl/

Key Stakeholders:

• Jamie van Mierlo - IT Project Manager at Van Der Sluis: Oversaw the entire migration from Zendesk to Jira Cloud, ensuring alignment with business goals and technical feasibility.
• IT Support Team: Managed the day-to-day operation of the company’s ticketing system and supported the technical configuration of the migration tool.
• Finance Department: Evaluated cost-savings and approved budget allocations for the new setup.

Migration Objective:

Van Der Sluis aimed to consolidate their support and development workflows into one unified platform. Previously using Zendesk for customer support tickets and Jira for development tasks, they sought to migrate all tickets from Zendesk into Jira Cloud. The primary goal was to retire the separate Zendesk license to reduce costs and operational complexity, ensuring that the entire ticketing lifecycle—from initial request to development resolution—remained under one coherent system.

Data Migration Specifics:

The migration scope included transferring all historical Zendesk tickets into Jira Cloud with accurate field mapping and a seamless transition of priority, description, and other essential ticket attributes.

Data Migration Encompasses:

• All Existing Zendesk Tickets: Including closed and archived tickets.
• Custom Fields and Metadata: Priority, descriptions, and other key fields mapped consistently to corresponding Jira fields.
• Comments and Histories: Ensuring the full conversation history and resolutions were retained.

Issue Types:

The Zendesk ticket types were mapped to equivalent Jira issue types, preserving the logical structure of the workflow and ensuring end-users could access tickets without interruption or data loss.

Field Mapping:

Key fields such as Priority, Description, and Status were directly mapped into Jira. Additional fields were analyzed and migrated to ensure full continuity of context and information.

Success Metrics:

• Completeness of Data: Every Zendesk ticket, along with its relevant fields and metadata, successfully migrated into Jira.
• Data Integrity: All priority and description mappings remained consistent, accurate, and coherent within Jira.
• Reduced Licensing Costs: Retiring the Zendesk license to consolidate costs into a single Jira Cloud environment.
• Operational Efficiency: Creating a unified ticket management system that streamlined workflows, reduced complexity, and facilitated smoother collaboration between support and development teams.

Why Getint Emerged as the Preffered Solution:

Van Der Sluis discovered Getint’s migration tool through online research. The solution stood out because it provided:

• Direct, Seamless Migration: The tool specialized in transferring data from Zendesk to Jira without labor-intensive manual processes.
• Comprehensive Field Mapping: Getint allowed for custom mappings of fields and issue types, ensuring an easy alignment with Van Der Sluis’s established workflows.
• No Viable Alternatives: Few (if any) direct competitors addressed the Zendesk-to-Jira migration requirement so comprehensively, making Getint the clear choice.

Client’s Experience with Getint:

The initial configuration required some API permissions from Zendesk administrators, but once established, the tool was easy and intuitive. The Van Der Sluis IT Project Manager reported:

• Ease of Use: The interface and step-by-step configuration made complex migrations feel straightforward.
• Reliable Support: Getint’s support and business teams provided prompt and friendly assistance, guiding the client through setup and addressing concerns.
• Straightforward Field Mappings: Priority and description mappings were simple, enabling a direct correlation between Zendesk and Jira fields.

Conclusion:

Van Der Sluis successfully leveraged Getint to unify their ticketing ecosystem under Jira Cloud. By retiring Zendesk, they streamlined operations, reduced licensing costs, and maintained complete data integrity. The smooth process, guided by helpful Getint support, reinforced the decision to select this solution. As a result, Van Der Sluis now operates with a single, centralized platform that enhances efficiency and sets the stage for future organizational growth.

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