Connecting Jira to Salesforce: Getint Integration for HireVue

Client Overview:

HireVue is a global leader in video interviewing and talent assessment solutions. The company’s innovative platform helps organizations streamline their hiring processes and identify the best candidates quickly and efficiently. HireVue’s technology team is dedicated to optimizing workflows to enhance operational efficiency and ensure seamless collaboration across departments.

Key Stakeholders:

• Alicia Bosserman: Senior Director of Product and Technology Operations, HireVue
• Anne Penisten: Supporting team member from the Product and Technology Operations division

Integration Objective:The primary goal of the integration was to streamline operations between customer-facing teams working in Salesforce and internal technology teams utilizing Jira. This would:

• Eliminate hidden work and inefficiencies caused by fragmented communication channels (e.g., email, Slack).
• Provide a holistic view of customer requests and associated work.
• Enable effective tracking and prioritization of unplanned tasks, referred to as "interrupts," which do not align with planned roadmap activities.
• Support enhanced decision-making by offering a unified view of resource allocation and workload distribution.

Why Getint Stood Out:HireVue selected Getint over competitors for several reasons:

• Ease of Use: The integration could be managed entirely on the Jira side, simplifying implementation and reducing dependency on Salesforce administrators.
• Cost Transparency: Unlike competitors, Getint required only a Jira-side connector, avoiding dual installations and eliminating hidden costs.
• Customization: Flexible setup options allowed HireVue to define custom data flows and comment synchronization rules.
• Partnership Approach: Getint’s commitment to adapting and enhancing the integration based on client needs established a strong partnership dynamic.

Data Integration Specifics:Issue Types:Salesforce cases were routed to Jira as a specific ticket type called "Interrupts." These tickets represented unplanned tasks, enabling clear differentiation from planned roadmap items.Field Mapping:Key fields were mapped between Salesforce and Jira, including:

• Case types
• Date fields
• Comments

Customization allowed for selective synchronization, such as limiting comment visibility to specific stakeholders.Scripting and Custom Development Support:Getint provided tailored development to address HireVue’s unique requirements, including:

• Supporting additional field types like dates.
• Ensuring seamless comment synchronization between systems, even in complex scenarios involving Salesforce Chatter threads.

Success Metrics:HireVue identified the following success metrics for the integration:

• Operational Visibility: A unified view of all work performed by technology teams, including interrupts.
• Efficiency Gains: Reduction in hidden communication via email and Slack.
• Reliability: Stable integration with minimal maintenance requirements.
• Cost Effectiveness: Avoidance of additional development or administrative overhead.

Vendor Selection Process:During the vendor selection process, HireVue evaluated several integration solutions. Getint stood out for:

• Its Jira-centric approach, empowering HireVue’s internal teams to manage the integration.
• The ability to customize data flows and minimize unnecessary synchronization.
• Competitive pricing and avoidance of dual-connector requirements, as seen with competitors like Exalate.
• Exceptional support and willingness to co-develop solutions tailored to HireVue’s evolving needs.

Read more: Getint vs Exalate: Selecting the Right Integration Solution

‍Conclusion

‍The Getint integration for HireVue successfully streamlined cross-departmental collaboration, enabling seamless data exchange between Salesforce and Jira. By eliminating inefficiencies and providing enhanced visibility into workstreams, HireVue achieved a scalable solution to manage customer requests effectively. Getint’s commitment to continuous improvement ensured the integration met HireVue’s specific requirements, solidifying a productive partnership.

‍What is Jira?

‍Jira is a powerful project management tool developed by Atlassian, widely used for issue tracking and agile software development. It allows teams to plan, track, and release projects efficiently, offering robust workflows, custom fields, and seamless collaboration capabilities. Jira is particularly popular among software development teams for managing tasks, bugs, and sprints, but its flexibility makes it suitable for various industries.

‍What is Salesforce?

‍Salesforce is a leading customer relationship management (CRM) platform designed to help businesses manage customer interactions, sales pipelines, and support activities. Known for its scalability and extensive suite of tools, Salesforce enables organizations to gain a 360-degree view of their customers, automate key processes, and foster meaningful relationships through data-driven insights. It is a preferred choice for sales, marketing, and support teams worldwide.