Harnessing AI for Smarter Documentation

Streamlining Integration with AI-Enhanced Documentation at Getint

Navigating software integrations should be straightforward—that’s the belief we hold dear at Getint. Our commitment to user-friendly design is paramount, especially when tackling complex tasks like software integration. While our case studies and reviews often highlight the ease of use of our UI, we recognize there's a learning curve. Based on customer feedback, we also realized that our last version of the documentation was a bit too convoluted.

This sprint, we've zeroed in on this feedback to reshape our documentation to better mirror how you, our customers, use the product. We're also leveraging AI to fast-track your quest for answers.

What’s Changed in Getint's Documentation?

New Documentation Structure

‍We’ve streamlined our documentation to better align with your integration process—from initiating a trial to preparing for full-scale integration. The Quickstart guide is designed to help you craft an integration MVP efficiently, demonstrating the feasibility and simplicity of tool integration to stakeholders. Our Guides and 'Using Getint' sections cover more advanced features and setups in detail. Plus, Procurement departments get their own section to expedite the vendor onboarding and invoicing processes.

Leveraging Gitbook AI for Instant Solutions

‍Gitbook's clean, easy-to-navigate, and quick interface is now empowered with AI to offer instant solutions. Through its beta AI search program, you can ask questions and receive immediate answers, making the reading of entire pages obsolete.

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‍AI in Customer Service: It's widely recognized that AI and machine learning technologies have significantly impacted customer service and support. By automating responses and providing instant answers, AI can enhance user satisfaction and efficiency. While specific percentages may vary, the consensus is that AI reduces the time customers spend searching for information and resolves queries faster than traditional methods.

Documentation and User Experience: The importance of intuitive, easy-to-navigate documentation is a key finding across various studies. Well-organized, searchable documentation platforms that employ AI for search functionalities can notably improve the user experience, making it easier for users to find the information they need without extensive searches.

Adoption of AI Technologies: Companies across all sectors are increasingly integrating AI technologies into their operations, including customer support and documentation. This trend reflects a broader move towards digital transformation, with AI being leveraged to streamline operations, reduce manual effort, and provide more personalized user experiences.

We'd love to hear your thoughts on the new AI-powered documentation system. Has it sped up your process? Made integration smoother? Let's start a conversation about how tech can make our work lives easier.

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