Service Level Agreement (SLA)
Supported contact channels:
- via e-mail: firstname.lastname@example.org
- via customer portal: https://getintio.atlassian.net/servicedesk/customer/user/login?destination=portals
9:00 am - 5:00 pm, Monday through Friday Timezone: GMT+01:00
Our support team is based in Gdansk, Poland. For all request we respond in 24 hours, excluding national holidays in Poland (2021) within the week.
Support for our products includes:
- Help with configuring getint.io products.
- Solving problems to make getint.io products running properly.
- Answering questions about getint.io products functionality.
- Answering sales questions and requests.
- Assistance with upgrades.
- Support in English and Polish languages.