ServiceNow Zendesk integration

Bridging ServiceNow & Zendesk: Cohesive, Streamlined, Impactful. Merging ServiceNow with Zendesk provides a harmonious alignment. This fusion brings together leading IT service management and customer service platforms, enabling organizations to effectively blend internal operations with external support. Dive into an integrative experience as you synchronize incidents, tasks, and customer inquiries, enhancing them with attachments, comments, and team assignments. For those aiming to bolster their service toolbox, seamlessly combine the strengths of ServiceNow and Zendesk without sacrificing data precision.

We support the integration of all the most important fields, including

Name of field
Name of field
TITLE
DESCRIPTION
ASSIGNEES
ATTACHMENTS
DATE
LABELS
PRIORITY
LINK
PRIVATE COMMENTS
PUBLIC COMMENTS
STATUSES
ASSIGNMENT GROUP
CUSTOM FIELDS
TITLE
DESCRIPTION
ASSIGNEES
ATTACHMENTS
DATE
LABELS
LINK
PRIVATE COMMENTS
PUBLIC COMMENTS
STATUSES
CUSTOM TEXT FIELD
CUSTOM FIELDS

3-minute setup to get you up and running asap

  • 01

    No need to install the any additional apps or connectors.

  • 02

    Just set up the connection with Zendesk and ServiceNow.

  • 03

    Implement the fundamental field association (e.g. Incident to Task).

    04

    Map the fields like assignees, labels, and more.

    05

    Name your integration, save the settings, and relish the enhanced functionality.

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Lina Massarwa

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Richard Winstock

Getint platform offers and support

Advanced Scripting

Advanced Filtering

Getint Folders

Saas / OnPremise deployment

Custom development and consulting

Check out our video tutorials

Documentation: Zendesk ServiceNow integration

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Migrate data between Zendesk <-> ServiceNow

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What is Zendesk?

Zendesk revolutionizes customer support with its globally acclaimed platform. Offering an array of tools from ticket management to real-time chats, it serves a spectrum of industries. Zendesk's flexibility, enriched by its vast integration capabilities, makes it indispensable for forward-thinking businesses.

ServiceNow Defined

Regarded as a transformative ITSM tool, ServiceNow is sculpted to revolutionize service management and delivery in businesses. Globally acknowledged by major entities, it offers a comprehensive blueprint for improving IT, workforce, and customer-oriented tasks. Its streamlined dashboard facilitates task automation, efficient incident resolutions, and enhanced service provision. Venturing beyond basic ITSM, it now serves functions like HR, security protocols, and client relations. Its modular design, paired with a broad spectrum of apps and tools, positions ServiceNow as an indispensable resource for organizations aiming to amplify efficiency, service quality, and inter-team synergy.

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