Jira-Zendesk Integration - Streamline Your Workflow
Create seamless Jira and Zendesk integration with Getint in just 5 minutes. Connect support agents and development teams with bi-directional integration, automated field mapping, and real-time sync to simplify your team's work. Without manual updates or coding.
Sync
Jira
-
Zendesk
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Jira
-
Zendesk
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Turn Your Zendesk tickets into Jira tasks
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
Jira
-
Zendesk
Integration
Ready to simplify your workflows? Try connector on the Atlassian Marketplace and experience seamless integration between your tools. Start your 30-day free trial today and see the difference!
Zendesk Integration for Jira (2-Way Zendesk Connector)
Hear what our happy Clients
& Partners say
Our clients and partners are at the heart of everything we do. Their success stories and positive feedback speak volumes about the value and reliability of our integration solutions. Here's what they have to say:
Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Zendesk — Jira Software Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
Zendesk <-> Jira Software Migration
Migrate Zendesk tickets, customer conversations, comments, attachments, and custom workflows into Jira while maintaining complete context and data integrity. Getint Jira Zendesk connector helps dev and support teams reduce duplicate work, streamline workflows, and keep all teams aligned throughout the migration process.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
Do Jira issues (work items) integrate with Zendesk?
Yes. With a dedicated Zendesk Jira integration, teams can connect Jira and Zendesk to synchronize support tickets, Jira issues, comments, statuses, and custom fields automatically. When a customer submits a request in Zendesk, a new Jira issue can be automatically created and linked to the corresponding Zendesk ticket. This eliminates manual updates, reduces time spent on duplicating work, and helps support agents and developers stay aligned.
How does the Zendesk Jira integration help support and dev teams?
The Jira Zendesk integration creates a direct connection between Zendesk support agents and Jira users. Zendesk support tickets can be converted into Jira tasks for bug fixes, incident management, better resource planning, feature requests, and project management activities. Comments, statuses, and custom fields remain synchronized, ensuring everyone has access to the same information and complete context.
Can I have a complete control over field mapping between Jira and Zendesk?
Yes. Getint gives organizations complete control over synchronization rules. You can configure which Zendesk tickets create Jira issues, determine how custom fields should map, decide whether private comments should sync, and control which updates trigger synchronization events.
This flexibility helps organizations protect sensitive information while ensuring the right data reaches the right users. Getint is ISO 27001 and ISO 27018 certified, SOC 2 Type II audited, and GDPR compliant, helping organizations meet enterprise security and privacy requirements. Additionally, Getint participates in the Atlassian Marketplace Bug Bounty Program, where ethical hackers continuously test the platform to identify and responsibly disclose potential security vulnerabilities before they can impact customers.
What Jira versions work with the Zendesk integration?
The Jira app supports Jira Cloud, Jira Server, Jira Data Center, and Jira Service Management. Whether you're connecting a single Jira instance or multiple environments, the Zendesk integration maintains real-time synchronization between Zendesk and Jira.
Organizations can use the same integration for support workflows, incident management, bug tracking, and resource planning while maintaining privacy and security requirements.
How do I set up the Jira–Zendesk integration?
The setup process is straightforward. After installing the Getint app, and connecting your Jira account with Zendesk account, administrators can highlights of the app: configure field mapping, sync comments, define workflows, and establish synchronization rules. New work items in Jira and Zendesk tickets can then be automatically created and linked across both platforms. Same goes with Jira tickets if you want to integrate Jira Service Management instead of Jira Cloud.
Getint provides documentation, onboarding assistance, and ongoing support for organizations that need to configure advanced workflows, multiple Zendesk instances, or Zendesk support for Jira environments.
The integration is available through the Atlassian Marketplace and is designed for teams that need reliable synchronization with minimal effort.
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