Jira Software Freshdesk integration

Connect Jira & Freshdesk: Streamlined, Integrated, Productive Pairing Jira with Freshdesk is intuitive and beneficial, merging the best of project management with top-tier customer support. This integration unites two industry leaders, enabling teams of all sizes to coordinate effortlessly and share information without hassle. Experience a full-fledged connection as you sync tickets, queries, issues, and more, while tailoring with specific fields, attachments, priorities, and agents. If you're considering a shift, transition between Jira and Freshdesk seamlessly without compromising on data.

We Support the Integration of All The Most Important Fields, Including

Name of field
Name of field
SUMMARY
DESCRIPTION
ASSIGNEES
ATTACHMENTS
COMMENTS
DATE
LABELS
STATUSES
PRIORITY
CUSTOM FIELDS
TITLE
DESCRIPTION
ASSIGNEES
ATTACHMENTS
COMMENTS
DATE
LABELS
STATUSES
PRIORITY
CUSTOM FIELDS

3-minute Setup to Get You Up and Running ASAP

  • 01

    No need to install the Freshdesk app or connector; simply use a Jira app.

  • 02

    Set up the connection with Jira and Freshdesk.

  • 03

    Implement the fundamental types association (e.g. Issue to Task).

    04

    Map the fields like assignees, labels, and more.

    05

    Name your integration, save the settings, and relish the enhanced functionality.

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Richard Winstock

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Saas / OnPremise deployment

Custom development and consulting

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Documentation: Jira Software Freshdesk integration

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Migrate data between Jira Software <-> Freshdesk

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What is Jira Software

Jira, Atlassian’s masterpiece, sets the gold standard for project alignment and issue handling. Integral to agile cohorts globally, it carves a clear route for software expeditions. Through its refined interface, task apportionment, priority gauging, and trajectory oversight become effortless. Jira’s ambit, while rooted in software, has burgeoned to encompass challenges in IT oversight and operational strategy. Its expansive adaptability quotient, augmented by diverse plug-ins, renders it a pivotal asset for teams.

What is Freshdesk?

Freshdesk is a leading customer support and helpdesk software solution created by Freshworks. Adopted by businesses across the globe, Freshdesk ensures streamlined customer service operations with its intuitive platform. Its interactive dashboard allows agents to categorize, prioritize, and resolve tickets efficiently, ensuring customer queries are addressed promptly. Beyond traditional helpdesk functionalities, Freshdesk has expanded its offerings with features like AI-driven automations, multi-channel support, and extensive reporting tools. Its adaptability, boosted by an array of integrations and extensions available in its marketplace, solidifies Freshdesk's position as an essential tool for organizations striving for exemplary customer satisfaction and operational excellence.

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