Jira Service Management Freshdesk integration

Synchronize Jira Service Management & Freshdesk: Efficient, Integrated, Streamlined. Merging Jira Service Management with Freshdesk is smooth and user-friendly. This fusion connects two dominant customer support and service management solutions, enabling teams from diverse backgrounds to collaborate by integrating data flawlessly across platforms. Delve deep into comprehensive integration as you align tickets, and customer feedback while tailoring with custom fields, attachments, and priority levels. If you're considering a platform shift, transition seamlessly between Jira Service Management and Freshdesk, ensuring data integrity throughout.

We Support the Integration of All The Most Important Fields, Including

Name of field
Name of field
SUMMARY
DESCRIPTION
ASSIGNEES
ATTACHMENTS
COMMENTS
DATE
LABELS
PRIORITY
URL
CUSTOM FIELDS
TITLE
DESCRIPTION
ASSIGNEES
ATTACHMENTS
COMMENTS
DATE
LABELS
PRIORITY
URL
CUSTOM FIELDS

3-minute Setup to Get You Up and Running ASAP

  • 01

    No need to install the Freshdesk app or connector; simply use a Jira app.

  • 02

    Set up the connection with Jira and Freshdesk.

  • 03

    Implement the fundamental types association (e.g. Issue to Task).

    04

    Map the fields like assignees, labels, and more.

    05

    Name your integration, save the settings, and relish the enhanced functionality.

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Richard Winstock

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Advanced Scripting

Advanced Filtering

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Saas / OnPremise deployment

Custom development and consulting

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Documentation: Jira Service Management Freshdesk integration

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Migrate data between Jira Service Management <-> Freshdesk

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What is Jira Service Management?

Jira Service Management, a brainchild of Atlassian, is a distinguished ITSM and service desk platform. Gaining momentum among global IT circles, it lays out a structured path for holistic IT service management. With its ergonomic design, it facilitates effective incident tracking and SLA fulfillment. Branching out, it's also a nexus for support across business functions. Its adaptability, bolstered by diverse Atlassian marketplace integrations, underscores Jira Service Management's importance for entities prioritizing service enhancement and agile operations.

What is Freshdesk?

Developed by Freshworks, Freshdesk stands out as a pivotal customer support software. Globally recognized, it offers a cohesive platform for efficient ticket management and resolution. Its advanced features like AI-based automations and multi-channel assistance, combined with a diverse marketplace of tools, positions Freshdesk at the forefront of customer service excellence.

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