Discover how Veryon seamlessly migrated from Azure DevOps to Jira Cloud using Getint, achieving improved efficiency and collaboration in the aviation industry.
This case study examines the migration process from Azure DevOps to Jira Cloud for Veryon, a company specializing in technology solutions for commercial, business aviation and MROs. The focus of this study is to showcase Getint's capabilities and superiority as a migration tool by highlighting the successful transition conducted by Veryon.
Veryon is a leading provider of information services and software solutions for the aviation industry. The company is dedicated to increasing aircraft uptime through cutting-edge technology that manages everything from maintenance and operations to manuals and diagnostics. Veryon's suite of solutions addresses critical challenges such as unscheduled repairs, part availability, and excessive paperwork, often resulting in aircraft downtime. Trusted by thousands of aircraft operators globally, Veryon's technology platform supports 25% of the world's commercial fleet and over 100 OEMs. This has enabled customers to achieve an average 23% reduction in downtime costs. Veryon drives innovation and efficiency in the aviation sector with a global team of over 450 professionals.
Jim Cai - Director of Engineering
Nadun Bentharage - Director of Engineering
Veryon recently acquired another company, necessitating the consolidation of data and operational processes into a single tool. The primary objective of this migration is to move from Azure DevOps to Jira Cloud, thereby discontinuing the use of Azure DevOps. This consolidation aims to streamline operations, improve data management, and enhance overall efficiency by utilizing Jira Cloud's capabilities.
The expected outcomes of the migration include:
By achieving these outcomes, Veryon aims to enhance its technological infrastructure, improve operational workflows, and ultimately increase aircraft uptime through better maintenance and operations management.
The migration from Azure DevOps to Jira Cloud for Veryon involved transferring the following types of data:
These data types encompass the essential elements of Veryon's project management needs, ensuring that all critical information was migrated to the new system.
The success of the migration from Azure DevOps to Jira Cloud for Veryon was defined by the following criteria:
The specific metrics used to measure the success of the migration included:
By meeting these success metrics, Veryon aimed to ensure a smooth and effective transition to Jira Cloud, enhancing their project management capabilities and overall operational efficiency.
Veryon embarked on a thorough vendor selection process to identify the most suitable tool for their migration from Azure DevOps to Jira Cloud. The goal was to find a solution that was not only capable of handling their specific data migration needs but also advanced, reliable, and user-friendly.
During their selection process, Veryon evaluated multiple tools, including Exalate and Getint. Here is a brief comparison based on their experiences:
Veryon ultimately chose Getint for their migration due to several key factors:
By choosing Getint, Veryon ensured a smoother and more efficient migration from Azure DevOps to Jira Cloud, aligning with their operational goals and technological needs.
Veryon's experience with Exalate began with installing the Jira app from the Atlassian Marketplace. However, this was only the first step. They also needed to install an additional app on the Azure DevOps side, which created an immediate barrier. The person managing Jira lacked the experience and permissions to manage the DevOps instance, which was the first friction point.
Here are the detailed steps Veryon had to perform to get the Exalate connection ready:
The setup process was complicated and far from intuitive, taking several days to complete. The most significant issues included:
The difficulties encountered with Exalate's setup and integration led to significant delays in the migration process. The team faced frustration due to unclear error messages and inadequate support, which ultimately caused them to abandon Exalate and look for an alternative solution.
In contrast to Exalate, Veryon's experience with Getint was significantly smoother. Here are the steps taken to get the Getint connection ready:
Getint's integration process was straightforward and intuitive, allowing Veryon to start the integration within minutes. The more complex MVP of the integration was up and running in less than an hour. The Quick Build feature was particularly useful, enabling a seamless setup and testing process.
The performance of Getint was reliable, and the integration process was smooth. The only minor issue encountered was related to licensing limitations for premium features. However, this was quickly resolved by contacting Getint's support team.
Getint's support team was responsive and helpful. When Veryon needed to unlock premium features, the support team provided quick and effective assistance, ensuring that the migration process continued without significant interruptions.
Veryon's transition from Azure DevOps to Jira Cloud, facilitated by Getint, demonstrated the tool's efficiency and user-friendliness. Despite initial challenges with Exalate, Getint's superior performance, ease of setup, and excellent support made it the ideal choice for Veryon's migration needs.
In summary, Getint outperformed Exalate in several key areas, including ease of installation, user experience, efficiency, and support quality. The straightforward setup process, intuitive interface, and reliable support made Getint the ideal choice for Veryon’s migration from Azure DevOps to Jira Cloud. By choosing Getint, Veryon ensured a smooth, efficient, and successful migration, aligning with their operational goals and technological needs.
"The difference between Exalate and Getint is night and day. Despite our best efforts, including involving both Jira and DevOps admins and scouring the internet for solutions, we couldn't get Exalate to work. It was a frustrating and painful experience. In contrast, Getint was straightforward and intuitive. The UI was clear and self-explanatory, and the only time we needed to contact support was to get a quote for migration. Everything else was easily handled by our team. This ease of use and clarity is the most significant feedback we can give."
— Jim Cai, Director of Engineering, Veryon
Q1: What was the main focus of the case study?
A: The case study focused on the migration process from Azure DevOps to Jira Cloud for Veryon, a technology solutions company in the aviation industry, and showcased Getint's capabilities and superiority as a migration tool.
Q2: Who is Veryon?
A: Veryon is a leading provider of information services and software solutions for the aviation industry, helping increase aircraft uptime through advanced technology for maintenance, operations, and diagnostics. The company supports 25% of the world's commercial fleet and over 100 OEMs.
Q3: Who were the key stakeholders in the migration?
A: The key stakeholders were Jim Cai and Nadun Bentharage, both Directors of Engineering at Veryon.
Q4: What was the primary objective of the migration?
A: The primary objective was to consolidate data and operational processes into a single tool, moving from Azure DevOps to Jira Cloud to streamline operations, improve data management, and enhance overall efficiency.
Q5: What were the expected outcomes of the migration?
A: The expected outcomes included centralized data management, enhanced operational efficiency, improved collaboration, cost savings, and a seamless transition with minimal disruption.
Q6: What data types were migrated?
A: The migration involved transferring tasks, backlog stories, and features from Azure DevOps to Jira Cloud.
Q7: What defined the success of the migration?
A: Success was defined by complete data migration, the new tool being advanced, reliable, and user-friendly, and high-quality support from the vendor team. Specific metrics included data integrity, user satisfaction, and support quality.
Q8: What was Veryon's experience with Exalate?
A: Veryon's experience with Exalate was challenging. The installation and setup process was complex, error messages were vague, and troubleshooting was difficult. This led to significant delays and frustration, prompting Veryon to seek an alternative.
Q9: How did Getint perform compared to Exalate?
A: Getint's installation and setup process was straightforward and intuitive, with a user-friendly interface and clear instructions. The integration was quick and reliable, and the support team was responsive and helpful, making Getint the preferred choice for Veryon's migration needs.
Q10: What were the key factors in choosing Getint over Exalate?
A: Veryon chose Getint for its simplicity and speed of installation, intuitive interface, reliable support, and overall positive user experience compared to Exalate's complex and frustrating process.
Q11: What was the overall conclusion of the case study?
A: The case study concluded that Getint outperformed Exalate in ease of installation, user experience, efficiency, and support quality, ensuring a smooth, efficient, and successful migration for Veryon from Azure DevOps to Jira Cloud.
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