From Complexity to Clarity: Getint's Role in Greentube's Integration Success

Quote:

Getint’s app was easy to use and helped us migrate our Zendesk tickets to Jira without hassle. We appreciated the support team’s responsiveness and flexibility throughout the process. - Michael Steiner, Application Solution Management Lead, Greentube

Client Overview:

Greentube is a prominent name in the iGaming industry, specializing in the development and distribution of online and mobile gaming solutions. With a strong focus on innovation and user experience, Greentube serves a global audience with a range of products, including casino games and platforms. Their IT infrastructure supports multiple internal teams, driving continuous development and efficient operations.

Key Stakeholders:

• Michael Steiner: Application Solution Management Lead at Greentube.

Integration Objective:

Greentube sought to bridge the gap between Jira Cloud and ServiceNow to enhance collaboration and visibility between its IT and development teams. The key objective was to enable seamless data flow between the two platforms, minimizing manual effort and duplication while ensuring accuracy and clarity.

Why Getint Stood Out:

During the vendor selection process, Getint emerged as the preferred choice due to:

• Built-in Integration: No need for an external hub, ensuring easier maintenance.
• User-Friendly Interface: Accessible for standard Jira administrators, with straightforward configuration.
• Reliability and Low Maintenance: Set-and-forget functionality.
• Cost-Effectiveness: Balanced pricing for the value delivered.
• Responsive Support: Prompt and effective assistance during setup and troubleshooting.

Data Integration Specifics:

Issue Types:

The integration covered a range of issue types, including:

• Bugs
• Incidents
• Tasks

Field Mapping:

Custom field mappings were established to ensure accurate data synchronization between Jira and ServiceNow. Key mappings included:

• Group Mapping Options
• Teams Fields (specific to Jira environment)
• Status and Priority Fields

Scripting and Custom Development Support:

Greentube’s unique requirements were met with tailored scripting and support for custom development, ensuring the integration aligned perfectly with their internal processes.

Success Metrics:

The integration’s success was defined by:

• Enhanced Visibility: Accurate and up-to-date data available across both platforms.
• Reduced Manual Effort: Elimination of manual data duplication.
• Low Maintenance: Minimal need for ongoing adjustments post-setup.
• Improved Team Collaboration: Streamlined workflows between IT and development teams.

Vendor Selection Process:

Initially, Greentube explored multiple solutions. They ultimately chose Getint due to its ease of use, efficient setup process, and the ability to work seamlessly within Jira and ServiceNow without requiring additional hubs.

Conclusion:

Getint’s integration solution has significantly improved operational efficiency at Greentube by automating data synchronization and ensuring reliable cross-platform visibility. The successful implementation underscores Getint’s commitment to delivering practical and impactful integration tools for industry leaders.

What is Jira?

Jira is a widely-used project management and issue-tracking tool developed by Atlassian. Designed to support agile workflows, Jira enables teams to plan, track, and manage software development projects effectively. Its robust features, including customizable workflows, integration capabilities, and reporting tools, make it a preferred choice for development and IT teams worldwide.

What is ServiceNow?

ServiceNow is a cloud-based platform that offers enterprise-grade solutions for IT service management (ITSM) and business process automation. Known for its flexibility and scalability, ServiceNow helps organizations streamline workflows, improve efficiency, and deliver better customer and employee experiences.