New Release
April 26, 2024
At Getint, we pride ourselves on building our integrations platform with continuous input from our customers. One of our earliest clients, already leveraging the power of our Jira - ServiceNow integration, recently approached us about adding new tools to the platform: Freshdesk and Freshservice from Freshworks.
The process we follow is straightforward - we assess the business potential of new tools, investigate the technical feasibility, and then estimate the cost. Once our client agreed to the proposal, we set to work. We're now excited to announce that we've added Freshdesk and Freshservice to our list of supported applications, further expanding our service portfolio.
In this post, we’ll explore what these tools are, why they matter, and the benefits they bring when integrated via Getint. We'll also discuss why our platform stands out when compared to native integrations, paving the way for smoother and more effective collaborations.
Freshdesk, a cloud-based customer support software from Freshworks, stands out with its user-friendly interface and rapid deployment. With over 50,000 global customers including Capgemini, DHL, and HP, Freshdesk offers multi-channel customer engagement, embracing platforms like Facebook and Twitter.
Freshdesk often takes the crown as the ideal Zendesk substitute, offering similar features at a more competitive price point.
Freshservice, a unified cloud-based IT Service Management (ITSM) solution, brings an impressive suite of features, including a ticketing system, self-service portal, and knowledge base. It's designed with IT Administrators in mind and praised for its ease of setup. Many view Freshservice as a ServiceNow alternative, with Gartner Magic Quadrant recognizing it as a 'Challenger' in the 2021 ITSM Tools category.
Freshdesk users often seek out an efficient, advanced integration with Jira. Getint facilitates seamless collaboration, whether your internal teams prefer Freshdesk over Jira Service Management or if you're a Jira user working with a contractor who uses Freshdesk.
Freshservice administrators typically demand a robust Jira integration. Getint is the solution, equipped to handle both simple and complex scenarios smoothly.
Getint goes beyond integrating basics like titles, descriptions, attachments, comments, and statuses. We offer integration of custom fields and manage advanced scenarios through custom scripting. With Getint.io, migration from one source to another is a breeze. Plus, our platform can be self-hosted, ensuring full operation behind the firewall. We provide logs and detailed information to streamline the work of administrators, DevOps engineers, and IT operations staff.
To see all our supported integrations, visit getint.io/integrations/.
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